Shipping policy

Processing Time
All orders are processed within 1–3 business days, excluding weekends and holidays. Processing time may be slightly longer during new launches, sales, or peak seasons.

Shipping Time
Delivery times vary depending on your location and the shipping method selected at checkout. Once your order has shipped, you will receive a confirmation email with tracking details.

Shipping Rates
Shipping rates are calculated at checkout based on your order, destination, and shipping method.

Order Tracking
As soon as your order ships, you’ll receive a tracking number by email so you can monitor delivery progress.

Incorrect Address
Please make sure your shipping address is entered correctly at checkout. Serene Symphony is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Lost or Delayed Packages
If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier first and then reach out to us for support