Refund policy

Returns & Exchanges Policy

At Serene Symphony, we want you to feel confident and happy with your purchase. If something is not right, we’re here to help.

Eligible Returns
Items may be eligible for return within 14 days of delivery if they are unused, unworn, unopened, and in their original packaging.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return, including:

• Opened or used candles.

• Worn jewelry.

• Final sale items.

• Gift cards.

• Any item marked as non-returnable.

Return Process
To request a return, contact us at serenesymphonysales@outlook.com with your order number and reason for the return. If your return is approved, we will provide instructions for the next steps.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the item and packaging. We will review the issue and offer a replacement, store credit, or refund depending on the situation.

Refunds
Once your return is received and inspected, we’ll notify you of the approval or denial of your refund. If approved, your refund will be issued to your original payment method within a reasonable processing period.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for all returns.

Late or Missing Refunds
If you haven’t received a refund after the expected timeframe, first check with your bank or credit card company, as processing times may vary.

Questions
If you have any questions about shipping or returns, please contact us at serenesymphonysales@outlook.com